Replacing details
To ensure the security of all operations, a strict procedure is in place for modifying application details. Please follow the step-by-step instructions below.
📩 Providing a valid email address is mandatoryWhen creating an application, be sure to enter a valid and active email address.
This address will be used to confirm any changes, including updating payment details or requesting a refund.
🔁 How to change payment details:To update your payment details, follow these steps:◽️ Send an email to 📧 [email protected] from the same email address you used when creating your application.◽️ In the subject line, indicate the number of your application.◽️ In the email body, provide the new payment details or refund information.Once we receive your email, an operator will manually verify your request and proceed with the transaction.
⚠️ Changes can only be made through the email used when submitting the application — this is necessary to confirm your identity as the applicant.
🛡 What if your email does not support outgoing messages?If the email you used can only receive messages, please:◽️ Contact our support chat on the website.◽️ The operator will send a special code to your email.◽️ Enter this code in the chat — this will confirm your ownership of the email address.
🚫 If the email is incorrect or disposableIf you provided an incorrect or disposable email address, changes can only be made through video confirmation of the transaction.Video requirements:
◽️ via the online chat on our website (icon in the bottom right corner)
◽️ or email us at 📧 [email protected]
📩 Providing a valid email address is mandatoryWhen creating an application, be sure to enter a valid and active email address.
This address will be used to confirm any changes, including updating payment details or requesting a refund.
🔁 How to change payment details:To update your payment details, follow these steps:◽️ Send an email to 📧 [email protected] from the same email address you used when creating your application.◽️ In the subject line, indicate the number of your application.◽️ In the email body, provide the new payment details or refund information.Once we receive your email, an operator will manually verify your request and proceed with the transaction.
⚠️ Changes can only be made through the email used when submitting the application — this is necessary to confirm your identity as the applicant.
🛡 What if your email does not support outgoing messages?If the email you used can only receive messages, please:◽️ Contact our support chat on the website.◽️ The operator will send a special code to your email.◽️ Enter this code in the chat — this will confirm your ownership of the email address.
🚫 If the email is incorrect or disposableIf you provided an incorrect or disposable email address, changes can only be made through video confirmation of the transaction.Video requirements:
- The video must be recorded on the platform through which the payment was made.
- The following details must be clearly visible:
◽️ sender's address,
◽️ transaction hash,
◽️ ticker and amount,
◽️ transaction date. - Show how you open the transaction history and display the details.
- Refresh the page during the recording.
- The video must be at least 10 seconds long, clear, and of good quality.
◽️ via the online chat on our website (icon in the bottom right corner)
◽️ or email us at 📧 [email protected]