Return Policy

🔁 Refund Policy A refund is the transfer of assets from the Service's balance back to the User's account. 1. General Provisions

These rules regulate the refund procedure and applicable fees.
The refund policy is an integral part of the Terms of Service.
The refund amount cannot exceed the amount originally sent by the User to the Service.
Refunds are only made to the details confirmed via the email used in the original request.
A refund fee is deducted from the returned amount. In rare cases (e.g., technical errors), a recalculation in the client's favor is possible.

2. Service Obligations

A refund is only possible if the exchange has not been completed.
After receiving the return address and client confirmation, the operation is performed within 24 hours.

3. Service RightsThe Service reserves the right to: Take no action until an official request is received from the User.Not reimburse payment system fees incurred during the refund process.Refuse a refund if the request has already been successfully completed.Deduct a 3% fee if the exchange is impossible due to reasons beyond the Service's control (incorrect details, account blocks, etc.).Deduct a 10% fee if the wrong cryptocurrency is sent or the wrong network is used.Provide no additional compensation beyond the refunded amount. 4. Special Conditions

Assets subject to refund are stored free of charge for up to 3 months from the date of the request.
These funds are not used by the Service for commercial purposes.
In exceptional cases, refunds may be made to alternative details if it involves cryptocurrency or tokens.